- Ways to pay available at our casino
- How deposit and withdrawal requests progress
- Limits, fees and processing times
- Account checks and KYC checks
- Supported currencies and account balance
- Security of payments and data protection
- Common payment issues and how we handle them
- A short note from our cashier team
Ways to pay available at our casino
We keep our cashier simple at dealau by supporting a focused set of payment options that cover cards, electronic wallets, bank transfer and Bitcoin. You can fund your account or withdraw winnings using the same route in most cases, and the method you choose at registration is the one we will pre-fill in the deposit form later on. dealau treats every method as a separate rail with its own minimum, fee structure and handling window, which is why we present the exact figures in the table below rather than vague ranges.
| Payment method | Example minimum amount to deposit | Usual processing period | Fee from our side |
|---|---|---|---|
| Visa / Mastercard | 10 EUR | Instant for deposits, 1–3 business days for withdrawals | None |
| Skrill / Neteller | 10 EUR | Instant for deposits, within 24 hours for withdrawals | None |
| Bank transfer (SEPA) | 50 EUR | 1–2 business days for deposits, 2–4 business days for withdrawals | None |
| Bitcoin (BTC) | 0.0002 BTC | Up to 1 hour after network confirmations | None, network fee applies |
Cards and e-wallets are the fastest rails for daily play, while bank account transfer and Bitcoin are better suited to elevated balances or players who favour a direct settlement. We never add our own percentage on top of any method, and we show the equivalent within your account currency before confirming the transaction.
How deposit and withdrawal requests progress
Each deposit in our casino moves through four stages: method selection, amount entry, payment confirmation and balance movement. You pick the rail, enter an amount that meets the minimum shown in our cashier, confirm the payment on the provider's screen, and the funds land in your real-money balance once authorisation is received. The same flow is mirrored for withdrawals, with the addition of a destination check so that money is sent back to the original deposit option where regulation requires it.
| Stage | What you do | What we do | Typical time |
|---|---|---|---|
| 1. Method selection | Choose a saved or new method | Display available rails and limits | Immediate |
| 2. Amount entry | Enter the amount in your account currency | Validate against minimum and maximum | Immediate |
| 3. Authorisation | Approve the payment with the provider | Hold the transaction in pending status | Seconds to minutes |
| 4. Settlement | Wait for confirmation | Credit the balance or queue the withdrawal | Instant to 4 business days |
Once a withdrawal is queued it enters our internal approval queue, where a payments officer checks the request against your account activity, bonus status and verification level. Approved withdrawals are released to the particular payment route and remain visible in the cashier's history with a status that updates from "pending" to "paid".
Limits, fees and processing times
Limits in our casino are fixed per method and per direction, and they are displayed next to the amount field so you do not have to guess. Minimums start at 10 EUR for cards and electronic wallets, 50 EUR for SEPA bank transfer and 0.0002 BTC for Bitcoin, while maximums scale with your account tier and recent activity. We do not charge a fee on deposits or withdrawals from our side, but the provider processing the payment or blockchain network may apply its own cost, which stays displayed before you confirm.
Processing period is the second factor that shapes your experience, and it differs sharply between rails. Card and digital wallet deposits settle in seconds, while withdrawals on those same payment channels take up to one business day on our side plus the provider's release window. Bank payment and Bitcoin follow the rhythm of their underlying network, which is why we surface an estimated arrival time in our cashier instead of a single number.
Account checks and KYC checks
Verification is the part of payments that most players notice solely when a withdrawal is paused for review. We apply a regular KYC flow at our casino: a one-time check of identity spending a government-issued document, documentation proving the address issued within three months, and a payment-method ownership check for cards and bank accounts. The aim is to confirm that the person requesting the withdrawal is the same person who registered the account and owns the funding source.
Documents are uploaded through a secure form in the cashier, reviewed by the payments team, and stored with restricted access. Most accounts are verified inside twenty-four hours, although additional checks can extend this window if the document needs a second look. You can monitor the status of every document in the verification tab, where pending, approved and rejected items are listed with a short reason when something needs to be re-submitted.
Supported currencies and account balance
You can hold your Dealau balance in EUR, USD, NOK, CAD, AUD or BTC, and the currency is locked at registration to avoid silent conversion on every spin. When you deposit in a currency that differs from your account balance, the cashier displays the converted amount at the rate provided by our payments partner before confirming. The same rate is used for withdrawals on the same rail, which keeps the round-trip transparent.
Switching currency after registration is treated as a fresh account action and requires a request for support, because the existing balance, bonus and reward points need to be settled first. In everyday use most of our members keep the original currency and rely on the conversion layer, which is faster than closing and reopening an account.
Security of payments and data protection
Each payment page at our casino is served over TLS, and card details are tokenised by the acquirer so that the full primary account number never reaches our servers. We separate the payments database from the gaming database, restrict access through role-based permissions, and log each cashier action with timestamp, operator and outcome for audit purposes. This split means a gaming-side issue cannot quietly read your payment data, and a payments-side issue cannot affect your active sessions.
On the player side, we recommend enabling two-factor authentication on the account and spending a unique password for our cashier. Session timeouts are short by default, and a withdrawal to a new method always triggers a confirmation email so that a stolen password alone cannot move funds.
Common payment issues and how we handle them
The most frequent deposit issue is a card or e-wallet being declined by the issuing bank instead of by our cashier. In that case the transaction appears as "failed" in your history, the hold on your bank statement drops automatically inside a few working days, and the balance on our side is unchanged. Switching to an alternative method or contacting the bank that issued the card usually resolves it without a support ticket.
On the withdrawal side the recurring cause of delay is incomplete verification, followed by a destination mismatch between the deposit and the requested payout. We surface both points in the cashier status, send an email when additional information is needed, and keep the request in a recoverable state for fourteen days so that you can complete the check without resubmitting the whole withdrawal.
A short note from our cashier team
Payments at Dealau are designed to feel quiet: clear methods, predictable times, no hidden fees and a verification flow that is run once instead of on each cashout. If anything in this breakdown does not match what you see in the cashier, our player help team is the right next stop, and we regard every payment ticket as a real conversation rather than a queued form.